Time off calculations are quite complex, and there are a number of reasons why balances are wrong. Here are the most common reasons:
- The employee start date is wrong: Air prorates time off based on start date. If the start date is after the holiday year start date the balance may be less than the total allowance.
- The policy isn't configured properly: Go to Time off Settings then selecting Types and Rules. Is the total allowance right? Is the accrual schedule set up properly?
Note: Air won't update an employee's existing time off balance when you change the allowance of a policy. Only in the next accrual period (either next week, month, or year) will they receive the updated allowance.